Technology has become essential for staying connected — but for many seniors, even basic tasks like opening a video call or setting up a new phone feel impossible. Adult children often spend hours guiding them remotely, leading to frustration on both sides. Traditional tech support is impersonal and rarely patient enough for this demographic. What’s missing is a service that combines technical know-how with empathy and human presence — both online and in person.
SilverHelp provides senior-friendly tech assistance both remotely and at home. Seniors (or their families) can book:
Video support sessions for troubleshooting or guided help.
In-home visits where a local helper patiently explains how to use devices step-by-step — from connecting to WiFi and sending photos to using health apps or smart TVs.
The helpers are carefully selected tech-savvy students trained to teach clearly and respectfully. They earn fair pay while helping older people gain digital confidence. The service ensures trust through verified profiles, ID checks, and family feedback ratings.
Fee for home visit or call/video call.
Start locally. Build a simple website with booking options for video or in-person sessions. Recruit a few responsible students from nearby universities and promote the service in local Facebook groups, retirement clubs, and community centers. Ask families for testimonials to build credibility. Once the model works in one city, expand city by city.